Keyboards and Mice

• How to Safely Clean
• Mouse Troubleshooting
• Keyboard Troubleshooting
• Keyboard Layouts and Shortcuts

How to Safely Clean a Keyboard or Mouse

• Important Note: Do NOT spray the cleaner directly onto the technology as it could cause it to break. Instead, spray the microfiber cloth and then use that to wipe everything clean.
• Spray your microfiber cloth with a Technology approved cleaner and gently wipe the desired surface. Note: Do NOT use water.
• Spray your cloth once again before moving onto the next surface.
• If there is dust or dirt deep in, you can blow them out with compressed air.

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Mouse Troubleshooting

• If your mouse isn’t moving at all, first make sure that it is securely plugged into your computer.
• Try unplugging it and plugging it back in to a different USB port if possible and then doing a full Restart of the computer.
• If it still won’t move then turn the mouse over to inspect the underside. Make sure that nothing is blocking the red light at the bottom
• If you mouse is moving too slowly or too quickly, you can change that in the settings by adjusting the scroll speed in the Control Panel.

• Another tip, if you are left-handed and would rather swap the side of your computer that the mouse is on, you can change the Primary Button in Mouse Settings.

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Keyboard Troubleshooting

• If your keyboard isn’t responding, first make sure that it is securely plugged into your computer.
• Try unplugging it and plugging it back in to a different USB port if possible and then doing a full Restart of the computer.
• If you are using a wireless keyboard, make sure that the keyboard is fully charged and turned on.

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Keyboard Layouts and Shortcuts