Wired Document Cameras
Most of our teachers who use their Doc Cams already have the IPEVO Document Camera Chrome add-on or the IPEVO Visualizer software installed. If you do not have them yet, you can download them using the links provided.
Once the software is installed, simply plug in the Document Camera and start up the IPEVO software to begin using.
- The most common issue that occurs with this software would be no picture appearing. This is usually cause by more than one person being signed in with the software running.
- The fastest way to fix this is to restart the computer.
- If this doesn’t resolve it then check the camera itself to make sure that there isn’t anything physically obscuring it.
- If neither of these steps fixes the issue then contact the Help Desk
Wireless Document Cameras
- Turn the camera over.
- There will be a Wireless Network Name, starting with “iZiggi” and ending with a string of numbers. Write this down somewhere, as you will need it later.
- Plug in and power up your camera. It will begin to broadcast a wireless network with the same name as the one found in Step 2.
- Find this network in the Wireless Networks on your computer, and connect to it (You will lose internet access!)
- Open the app linked at the top of this page (install it if you have not). If you are connected to the right network, and your camera is connected properly, you will see a picture after about a minute or two at most. If you do not, see the notes below.
If your picture is “blocky” or “glitchy” to the point of being unusable, not enough power is getting to the port to which the camera is connected.
If you are able to find and connect to your camera’s wireless network, but there is still no picture, please plug the cord attached to the top camera module into the USB port on the back of the camera’s base.
Similarly, if the mobility of the wireless cam is not a feature you need, but the sluggishness of the device is causing problems, you can plug the cable coming out of the top camera module into your computer. This will disable the wireless feature and allow you to use the camera directly, granting an increase in startup speed at the cost of the camera’s mobility. The above process is also the quickest way to get a camera working with a desktop, which has no wireless networking capability.
The way to fix this issue is to move the connector of the camera to a different port. You may have to move it more than once to find the working port. If your image is still problematic, try removing any other devices that are plugged into the computer except for the charger.
Note: The original port, and any others tested, will still work for other things, just not the camera.
If you require assistance or have a question that is not answered here then contact the Help Desk at email@example.com or at 717-235-4811 extension 7262.