Chromebooks

Student Chromebooks

Troubleshooting Steps (In Order)

Clear Your Browsing Data

  • Open chrome then press Control + H
  • Select Clear Browsing Data
  • Change the Time Range to All Time
  • Clear Data then close Chrome

Restart

  • Press and hold the Refresh and Power buttons
  • Count to 3
  • Release and count to 10
  • If the device doesn’t turn back on then press the Power button to turn it on

Powerwash

  • Press the Escape, Refresh and Power buttons at the same time.
  • Press Control + D when the “OS is Missing or Damaged” screen appears.
  • Press the keys listed on the screen prompt until the device reboots.
  • Press Next when the Welcome screen loads.
  • If you are in school, select the SouthernGuest Network option then press Accept and Continue.
  • Agree to the Acceptable Use Policy if prompted.
  • Sign into the Enterprise Enrollment screen with your SYCSD account.
  • If you do not see the Enterprise Enrollment screen, press Control + E and then sign in.
  • Sign into your Google account and begin using your Chromebook as normal.
Alternately
  • Sign out of your Chromebook.
  • Press and hold Ctrl + Alt + Shift + r.
  • Select Restart.
  • In the box that appears, select Powerwash and then Continue.
  • Follow the steps above to complete the set up.
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Updating Chrome

  • Click on the Time in the bottom-right of the Chromebook
  • Click on the Settings gear
  • Go to About Chrome OS
  • Click the Check for Updates button
  • Let it check for and download updates
  • Press the Relaunch button
  • You may need to repeat this depending on how out of date the browser was

Alternately

  • Go to: chrome://settings/help
  • Click the Go to Chrome OS Settings link
  • Click the Check for Updates button
  • Let it check for and download updates
  • Press the Relaunch button
  • You may need to repeat this depending on how out of date the browser was
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Check Accessibility Settings

If you have an issue with a colored circle highlighting your mouse, your mouse clicking by itself, your screen being the wrong size or color, or some other sudden weird change, it may be an accessibility setting

  • Click on your Time in the bottom-right corner of the screen
  • Click on the Accessibility icon
  • Uncheck any of the options that have a checkbox beside it
  • The most common are: Highlight the Mouse Cursor When It’s Moving, High-Contract Mode, Full-Screen Magnifier and Automatic Clicks.

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Staff Chromebooks

Troubleshooting Steps (In Order)

Clear Your Browsing Data – Fixes most Sapphire and Web Issues

  • Open chrome then press Control + H
  • Select Clear Browsing Data
  • Change the Time Range to All Time
  • Clear Data then close Chrome

Restart – Fixes Most Glitches

  • Press and hold the Refresh and Power buttons
  • Count to 3
  • Release and count to 10
  • If the device doesn’t turn back on then press the Power button to turn it on

Powerwash – Fixes Almost Everything Software Related

  • Press the Escape, Refresh and Power buttons at the same time.
  • Press Control + D when the “OS is Missing or Damaged” screen appears.
  • Press the keys listed on the screen prompt until the device reboots.
  • Press Next when the Welcome screen loads.
  • If you are in school, select the SouthernGuest Network option then press Accept and Continue.
  • Agree to the Acceptable Use Policy if prompted.
  • Sign into the Enterprise Enrollment screen with your SYCSD account.
  • If you do not see the Enterprise Enrollment screen, press Control + E and then sign in.
  • Sign into your Google account and begin using your Chromebook as normal.

Updating Chrome – Fixes most Chrome Issues

  • Click on the Time in the bottom-right of the Chromebook
  • Click on the Settings gear
  • Go to About Chrome OS
  • Click the Check for Updates button
  • Let it check for and download updates
  • Press the Relaunch button
  • You may need to repeat this depending on how out of date the browser was
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Staff Specific Issues

If your Chromebook Has Power but No Backlight

  • This is usually when the LEDs light up in the front when plugged in and turned on but the screen remains black when booted up
  • A Restart or Powerwash will fix it.

If the Charger Isn’t Working

  • If your computer is not charging, try unplugging the charger and separating the cord from the brick.
  • Plug everything back together and try again.
  • You may also want to try a different outlet to make sure that isn’t the issue.
  • If it still doesn’t charge then either go to the Tech Shed to trade it in for a replacement or call the Help Desk for a replacement.

If You Are Getting Weird Pop-Ups

  • If you are having an issue where your settings have mysteriously changed or you are getting an excess of ads then check your extensions.
  • Go to the three dots beside the Chrome search bar, hover over Tools and select the More Tools option.
  • Remove any extensions that were not added by you or district administrators.
  • Go to Settings and select Advanced Settings.
  • Scroll to the bottom of the page and select the option to Restore Settings to their Original Defaults.
  • Restart the device and you should be back to normal.
Extra: If you want to test an app for your students but it comes up as blocked, put in a request through the Chromebook App Request Form.

If you still have issues, please contact the Tech Shed or the Help Desk and we will provide a loaner while your Chromebook is being repaired.

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If you require assistance or have a question that is not answered here then contact the Help Desk at helpdesk@sycsd.org or at 717-235-4811 extension 7262.

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